If you love solving problems fast, staying calm in a busy queue, and making customers feel taken care of, this one fits. You’ll support orthodontic practices using the Tops platform, handle heavy volume, and get measured on real outcomes like CSAT and certification progress.
About PracticeTek
PracticeTek builds software that powers retail healthcare practices, from scheduling and intake to EHRs, payments, and analytics, supporting 40,000+ clinics. They’re building a multi-brand ecosystem and want support pros who can keep the experience smooth, human, and efficient.
Schedule
- Full time, remote
- 8:00 a.m. to 5:00 p.m. Pacific Time (PST)
- Preferred time zones: Pacific, Mountain, or Central
- Pay range: $18–$22/hour (benefits eligible)
What You’ll Do
⦁ Provide phone and email support with heavy volume (500+ calls and emails per week), using strong active listening to capture urgency and needs
⦁ Troubleshoot and replicate issues, document resolutions clearly, and escalate priority cases while partnering with Product and Development when needed
⦁ Support retention and growth by generating service and sales leads, sharing customer feedback internally, and occasionally traveling to events or trade shows
What You Need
⦁ Experience with orthodontics SaaS systems (preferred: Tops, Greyfinch, Ortho2, or Cloud9) and comfort troubleshooting integrated systems
⦁ Strong remote work habits: self-motivated, coachable, team-first, and able to build trust with customers and internal partners
⦁ Ability to move with urgency, manage obstacles, and hit performance targets (including Level 1 certification within 120 days)
Benefits
⦁ Health, dental, and vision coverage options
⦁ Flexible PTO, sick time, and 10 company-paid holidays
⦁ 401(k) with company match plus wellness benefits and a strong culture/community focus
Real talk: the volume (500+ a week) is not for the faint of heart. If you don’t enjoy queues, it’ll chew you up. If you do, this is a clean entry-level lane into healthcare tech with measurable growth milestones.
Apply while it’s still fresh, and go in ready to talk about: how you prioritize under load, how you document cleanly, and one time you turned an annoyed customer into a satisfied one.
Happy Hunting,
~Two Chicks…