Help customers succeed on a fast-growing commerce platform while working fully remote.
About Replo
Replo is building the world’s “sell anything” platform. After launching in e-commerce, the company scaled from zero to more than 3,000 customers in just 18 months. Backed by Y Combinator, Figma, and General Catalyst, Replo operates like an early-stage rocket ship with the performance metrics of a Series A company. The team is fully remote and focused on creating powerful, flexible tools for modern businesses.
Schedule
- Full-time
- Fully remote
- Work asynchronously with a global team
Responsibilities
- Respond to customer inquiries via chat and email
- Capture, document, and relay customer feedback
- Create helpful educational resources for users
- Collaborate with Tier 2 Support and engineering to troubleshoot and resolve technical issues
- Help improve product experience by identifying recurring problems and opportunities
Requirements
- 2+ years of SaaS customer support experience, ideally in an early-stage startup
- Bonus: experience supporting technical products or working within the Shopify ecosystem
- Comfortable with HTML, CSS, and basic web development concepts
- Experience with support tools such as Pylon, Notion, etc.
- Strong written communication skills
- Ability to empathize with users and understand their challenges quickly
- Highly organized, independent, and reliable
- Comfortable working at a fast pace with ambiguity and evolving processes
- Strong curiosity and a willingness to learn technical concepts
Why You’ll Love This Role
- You’ll be a first point of contact for customers and directly influence product direction
- You’ll grow alongside an ambitious and rapidly scaling startup
- You’ll collaborate with a global, remote-first team
- You’ll be at the center of user experience, product learning, and technical problem-solving
If you’re energized by helping people, learning constantly, and building in a fast-moving environment, this role is a strong match.
Happy Hunting,
~Two Chicks…