Help shape the Kaplan customer experience by providing best-in-class service and solutions. This part-time remote role is ideal for individuals with strong communication skills and a passion for helping customers succeed.
About Kaplan
For over 80 years, Kaplan has been at the forefront of education and professional advancement. With operations in 26 countries and 10,000 employees, we support more than 1.2 million students each year. Our mission is to expand educational access, improve outcomes, and drive innovation in learning. At Kaplan, you’ll join a supportive, inclusive culture where your contributions directly impact learners worldwide.
Schedule
- Part-time
- Remote, nationwide (U.S.)
- Must complete required training to maintain employment
What You’ll Do
- Respond to customers across voice, chat, email, and social platforms with proactive, anticipatory service
- Document all interactions and status updates in the CRM
- Collaborate with Product Owners, Technical Specialists, and internal teams to resolve issues
- Communicate customer feedback and suggest improvements to enhance the overall experience
- Educate customers on new features, upsell where appropriate, and maintain strong brand awareness
- Support product testing, after-sales services, and improvement initiatives
- Act as a subject matter expert on customer experience when needed
What You Need
- Minimum 1 year of customer service, customer experience, or inside sales experience
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving, documentation, and organizational skills
Benefits
- $19.00 per hour
- Remote, flexible work-life balance
- Tuition assistance and discounts for employees & family (Gift of Knowledge Program)
- Health and wellness benefits (eligibility begins day 1)
- 401(k) with company match after eligibility period
- Paid holidays, vacation, personal and sick days, plus one volunteer and one D&I day
Be part of a team that values curiosity, problem-solving, and meaningful impact on the customer journey.
Happy Hunting,
~Two Chicks…