Customer Support Specialist- Profitsword

Job Type
Full-time
Description
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you!

In this role you will:

A Customer Support Specialist at Actabl answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.

Typical Functions:

Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services.
Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company’s customer information systems and/or order system, and extensive knowledge of company, services, and products.
Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor.
May provide assistance to lower-level Call Center Representatives.
Other duties or functions may be assigned.

Requirements
Strong critical thinking skills.
Proven written and verbal communication skills.
Excellent documentation, troubleshooting, and analytical skills.
Experience working with Zendesk, TeamSupport, or any other call tracking tool.
Experience in working with various teams (DevOps, Customer Success, QA) for issue resolution.
Solid communication, listening, and English writing skills.
Ability to problem solve and resolve issues independently and quickly.
Detail orientation and analytical mindset.
Team contribution skills and a desire to teach others.
Organization skills and proven reliability; ability to work independently with little direction when necessary.
Proficiency with Microsoft Office / Google Office, particularly Excel & Sheets.
ProfitSword experience recommended.

Employees at Actabl are eligible for for the following benefits:

Competitive Pay
100% paid for benefits: health, dental, and vision insurance
Traditional & Roth 401(k) plans with employer match
Discretionary time off
Flexible work arrangements
Robust company holiday list and winter closure
Leadership development