Evolve Vacation Rentals
Location: Remote – US except in California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support tens of thousands of owners across North America. We enjoy earning each guest and owner’s business – all while having some fun along the way. Come join our fast-paced growth-stage culture, while enjoying the support of a well funded company – we’ve raised over $235M in investment capital from world-class investors like Durable Capital, T. Rowe Price, and Allen & Company.
Why this role
An an Owner Success Associate, you will be the go-to for information and support for our owners as they work to build their vacation rental business and provide 5-star experiences to guests. You’ll build loyalty one interaction at a time, by providing thoughtful, compassionate assistance. You are a creative problem-solver who stays positive and empathetic even while navigating sensitive conversations. You’ll have the opportunity to showcase your exceptional communication skills in conversations with owners and working with teammates to find solutions.
What you’ll do
- Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
- Provide support through multiple interaction channels, including calls, live chats and emails from owners in a timely and professional manner
- Support owners in making changes and updates to their listings and bookings
- Help owners navigate Evolve’s systems, policies and processes
- Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
- Support departmental goals and service levels by meeting set performance standards
What makes you a great fit
- 1-2 years of experience in customer experience, sales, or hospitality industry
- Proven experience with high volume inbound calls a plus
- Ability to work afternoons and evenings
- Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
- Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
- Self-awareness: you understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations
- Self-leadership: you are resilient, emotionally balanced, and self-motivated to thrive
- Empathy: you understand other perspectives, listen effectively to recognize and exceed the needs of every stakeholder
- Active-listening: you can make others feel heard by patiently listening to them to understand, not to reply
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. We currently are able to hire across the U.S. except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.
Compensation
For this role our pay rate is $19.23 per hour.
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more optional benefits offered include commuter benefits, pet insurance and travel perks.
About Us
Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.
Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more.
Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done.
Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company.
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Care
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way