Employer: BriteCore

BriteCore is seeking a Customer Support Specialist to staff our Tier 1 support team. As an entry-level support team member, you will interact with customers via tickets to set the tone for the remainder of their customer journey, scope their issue, and either resolve or escalate to Tier 2 support or product engineering teams. This role is dependent on your technical understanding of BriteCore solutions and platform, and the customer experience will be enriched with your outgoing, professional, and solution-oriented demeanor.

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