Customer Support Specialist - Two Chicks With A Side Hustle

Employer: Little Sleepies

Description

Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Support Specialist to continue supporting this mission!

This position is remote, so our ideal candidate:

Has experience working from home and can be anywhere in the US.

Is a quick learner and self starter.
Is a great problem solver with a friendly and positive attitude.
Is able to apply deductive reasoning to new issues based on past instruction.

Is proficient at multitasking.
Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
Has previous customer service experience and Shopify experience (but not required).

Is comfortable with social media platforms including Facebook and Instagra
Job responsibilities/role:
Become intimately familiar with our product line, website and common customer concerns.

Learn the ins and outs of our Help Desk software, Shopify Plus, and our Warehouse Management Software.
Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
Work one on one with customers to provide solutions to problems.

Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.