Description
CE Broker and EverCheck are sister brands under one umbrella. CE Broker tracks continuing education for over 4 million licensed professionals across 180+ regulatory boards. EverCheck’s software reduces administrative burden for 400+ hospital networks in the US. Altogether our team is made up of about 300 employees.
This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.
Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.
Check out your future coworkers at !
Responsibilities include:
Primarily assisting customers via inbound phone calls
Provide delightful customer service through casual, unscripted conversations
Answering customer emails to the general support inbox
Provide customer feedback and data to internal teams across the company
Maintain detailed product knowledge to engage in consumer education and support sales efforts
Write internal documentation and tutorials
Requirements
We’re looking for someone who…
Has 2+ years of previous contact center experience with a track record of success handling online chats and email
Writes in a clear and concise manner
Enjoys teaching others and explaining technical concepts
Has patience to listen and grasp what customers are trying to accomplish
Knows how to communicate and help in a friendly, professional manner
Is a continuous learner, proactively pursues growth and learning
Pays high attention to detail
Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
Holds an Associate degree or higher (preferred)
Has ongoing access to a quiet workspace to conduct professional business.
Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.