Customer Support Specialist

Employer: HubSpot

As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot. Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.

In this role, you will:

• Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
• Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Help customers navigate a variety of tools & features within HubSpot
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Possess technical aptitude or familiarity with software concepts
• Are interested in building technical knowledge around APIs, HTML, & CSS
• Have demonstrated experience in customer service and are passionate about the customer experience
• Can autonomously troubleshoot and further investigate to fix a problem
• Adapt quickly to changing priorities and customer needs

APPLY HERE