Customer Support Specialist

Description
Job Title: Customer Support Specialist

Location: Remote Seattle, WA 98104- Willing to work PST or EST hours

Duration: 24 Weeks

Pay: $30/hr

Job Brief:

The Support Specialist will join the Global Client Payments department as a member of the operations team. This person will be responsible for contacting customers to complete Funding requirements for their Returns services. This position has a high degree of daily contact with customers via email and phone. You will provide exemplary customer support to all lines of business supported by the GCP team, including AvaTax, lodging, telecommunications, and beverage/alcohol.

Responsibilities:

• Calling and emailing US and international customers utilizing programs such as Salesforce, Microsoft Outlook, and RingCentral

• Using internal and external tools to identify customers who are missing data and to determine the best contact information for those Clients

• Communicating clearly and precisely with customers in written and verbal form and maintain accurate and timely records.

• Collaborating with the Funding team to track and report Client Outreach

• Providing customers with their funding method options as needed

• Escalating queries to Global Client Payments Support, Compliance or Customer Account Management teams as needed to resolve returns issues or account issues.

• Providing excellent customer service to internal and external customers

• Adhoc Client Support duties as assigned

Requirements
Requirements:

· 1+ year of customer service or a customer-facing role

· Sharp attention to detail and accuracy

· Able to work within specified deadlines

· The ability to work as a team player in a positive and professional team environment.

· Knowledge of Excel is a plus

· Salesforce experience a plus

· Fluent in English with excellent verbal and written communication skills

· Able to work independently based on process and procedures of projects given

· Excellent organizational skills, including the ability to prioritize, manage, multi-task, and execute projects cross-functionally.

Must Haves:

· Capability to work within specified and tight deadlines is a must

· Must be able to track their work and clearly report support metrics to their manager

· Must have previous experience in a customer support role

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