Employer: Snap Raise

Snap Raise is looking for a stellar remote Customer Support Specialist to join our Internal Operations team. This is a critical role at Snap, as our support team is the face of our Enterprise business responsible for delivering an excellent experience for anyone interacting with our SaaS platform. Daily tasks include resolving customer issues that arise across all Snap OS product offerings, including incoming payment and banking issues via phone, email, or live chat, and proactively engaging users when issues arise. Additionally, this role will help new customers through the onboarding process. Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap Employees.

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure.

This is a full-time, remote position. Our Customer Support line is open Monday through Friday 9 am-5 pm PST. We are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. There is growth opportunity within our company, and this is a great starting point for a recent graduate!

Customer Support Specialist Responsibilities:

What we are looking for in a Customer Support Specialist:

About Snap Raise:

We are an organization built on the fundamentals and principles largely learned early in life through the sports and activities we participated in while attending school. We now utilize those skills and tools to give back to Coaches and Group Leaders who are focused on helping the next generation through athletics and extracurricular activities.

Snap Raise is proud to offer the following benefits:

APPLY HERE