Why Working Solutions
Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.
We are looking for contractors who are fluent in English as well as bilingual contractors who are bilingually fluent in Spanish and English or French and English.
Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!
🏡Work from home
🚗No hassles of commuting
📆Schedule your own hours
🙌Work when it’s convenient for you
🏭Gain experience in different industries
💵High pay rates
Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.
About our application process
This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer services representatives, you will be able to view all open contracts.
When you are ready to apply, click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to login to our online portal to complete a technology scan and view and apply directly to the contracts that match your interest. You can learn more about what it means to be an independent contractor and view our technology requirements here. You can find more information about our hiring process here.
Overview
Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.
Schedule
- Flexible schedule opportunities – you schedule your hours!
- Client hours of operation are open 24×7
- This client is looking for Contractors who can provide 20+ hours per week on this program
Compensation
- The contract rate for handling customer interactions will be $0.28 per customer interaction minute
- Contractors are guaranteed a minimum of 45 minutes per available hour.
- Contractors on this program can expect to earn an equivalent of $12.60 – $16.80 per hour.
- Bilingual contractors will earn a rate of $0.31 per customer interaction minute with a 48 minute minimum guarantee.
- Bilingual contractors can expect to earn an equivalent of $14.88 – $18.60 per hour.
Required Skills
- Caring, sympathetic and helpful demeanor
- Strong customer service skills, including active listening
- Multi-tasking to find answers while on with customer
- Ability to react and respond decisively in emergency situations
- Ability to reassure, control and diffuse emotional and/or difficult calls
- Prior experience with driver assistance programs is a bonus, but not required
- Contractors on the bilingual queues will need to be fluently bilingual in English and Spanish or English and French
Tech Requirements
- Quiet, uninterrupted environment during all working hours
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection to be used during tech setups, while attending education classes and while working
- Windows 10 or Windows 11 operating system must be used
- Valid antivirus software installed, running and up to date
- Wired USB headset with microphone (Gaming headsets not accepted)
- Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.