Job Details
Description
Are you looking for an opportunity to make a difference? At Mesa Labs we’re passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.
The Customer Support Representative (Temporary) has responsibility for providing excellent service to Mesa’s customers by consistently and accurately meeting or exceeding their expectations and needs. The CSR processes orders, handles and directs internal and external customer communication, and coordinates with various departments to respond to inquiries. The CSR is responsible for building and maintaining business relationships with clients by providing prompt and accurate service to promote customer confidence and loyalty.
Key Job Responsibilities:
Model personal Lean Philosophy 5S behaviors in creating a continuously improving, clean, well-organized and self-maintaining work environment. Work closely with team members and others to motivate and improve 5S knowledge and implementation.
Follow a continuous improvement approach for team accountability for achieving high performance SQDC (Safety, Quality, Delivery, & Cost) targets through a visual work environment.
Comply with company ethics, code of conduct, policies, and best practices, with a commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment.
Actively participate in CS Daily Management Activities.
Answer customer calls and email inquiries, professionally, promptly, and efficiently.
Assist sales at times with the management of specific distributor accounts.
Process incoming orders – web, telephone, email, etc.
Respond to sales and/or service inquiries, forward to technical support, as appropriate.
Follow up on sales quotes and customer Return Merchandise Authorizations (RMA).
Manage, maintain and update customer accounts.
Resolve customer complaints – escalate to Supervisor or additional departments when appropriate.
Communicate and coordinate with internal departments when needed.
Exhibit excellent documentation practices.
Perform other duties as assigned by management.
Qualifications/Education:
High school education
Associate Degree in technical services, customer service or a related field preferred
Two to three years experience in a manufacturing or customer service field
Any equivalent combination of education and experience
Compensation/Benefits:
The salary range for this position is $18-22/hr.
Mesa Labs is an Equal Employment Opportunity Employer.
Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.
Qualifications
Behaviors
Preferred
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Required
High School or better.
Preferred
Associates or better in Technology Management Services or related field.