At Fitbod, our mission is to empower our users of all ages, levels and experience in maximizing their health & wellbeing through a customized and dynamic fitness plan. We value ideas, set achievable goals and celebrate our wins – both big & small! It’s a challenging and evolving environment that enables you to learn and grow. As a part of a tightly-knit collaborative team, you will have the opportunity to work closely with our founders in the continued evolution of the Fitbod experience, and in doing so, directly help hundreds of thousands of loyal users practice fitness and lead healthier lives!
We’re looking for an enthusiastic Customer Support Representative who can provide a positive customer experience to our users! At Fitbod, we focus on building a product that provides personalized fitness programs that tailor to a customer’s specific goal and needs so they continue to progress in their health and fitness wherever they are. As you can imagine, our users’ experience (whether it be using the app or inquiring directly to us) is a top priority for us because it helps us improve our product and keeps the business growing!
You will:
Respond to support tickets in ZenDesk with email and written communications, and identify patterns (bugs, feature requests, etc.) to share directly with the rest of the team
Create guidelines and establish standard methodologies (like response templates) for support
Maintain a working knowledge of Fitbod’s feature set, core technology, and upcoming roadmap
Ensure each customer support experience is of the highest possible quality – go above and beyond for our customers at every opportunity
Troubleshoot issues reported by customers and work with the Quality Assurance and Product teams to ensure that customer issues are resolved
Minimum Qualifications:
A passion for health, wellness and fitness!
Associates degree or higher
2+ years of Customer Support experience
Customer-focused; going above and beyond for customers at every opportunity
Strong communication skills, both written and verbal
Strong attention to detail and understanding of app functionality
Understanding of technical terminology
This opening will be on a temporary employment basis, with evaluation for full-time employment to occur after 90 days.
Starting Pay Rate: 24-26/hour
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or Fitbod Applicant and Worker Privacy Notice.
By submitting your information, you agree that you have read and agree to the terms in our Fitbod Applicant and Worker Privacy Notice
Try our app for free! https://www.fitbod.me/
By submitting your information, you agree that you have read and agree to the terms in our Fitbod Applicant and Worker Privacy Notice
