Customer Support Representative – Remote

Talk Space is looking for a full-time customer service representative. You can live anywhere in the USA.

About this role:

• Ensure every user interaction with Talkspace leaves our users feeling happier than when they arrived
• Prompt, empathetic, and helpful responses to user support inquiries
• Following existing support processes and suggesting new ones where they are missing or lacking
• Supporting users with web and mobile applications and their overall Talkspace experience
• Ability to work independently, as this is a remote team, and continue to drive exceptional Customer Experience

Requirements

The ideal candidate is a reliable and friendly team player who shares our commitment to customer satisfaction. We’re looking for:

• Experience in a medical, tele-health, tele-therapy, medical insurance industries is a major plus
• At Least 3+ years of experience in the contact center or @ home support environment servicing customers on the phone, chat and email
• Familiarity with Zendesk, Salesforce, Kustomer, Talkdesk or other customer ticketing tools
• Ability to adapt to, learn, and create new processes
• At ease with ambiguity
• Experience (or strong interest) in working in a fast-paced, rapidly changing environment
• Excellent written and verbal communication skills
• Open and willing to work flexible hours and days such as from 12pm-9pm EST or 6am-3pm EST on weekdays, holidays, and weekends (Open to All U.S. Locations)
• High School diploma or equivalent
• Job requirements subject to change

APPLY HERE