If you like solving problems fast, asking smart questions, and helping people feel less lost in software, Fingercheck is hiring. This role is perfect for someone who can troubleshoot calmly, communicate clearly, and keep customers moving in a busy support environment.
About Fingercheck
Fingercheck supports 5,000+ small businesses with an all-in-one platform for time tracking, scheduling, payroll, and HR. Their goal is to be the trusted partner business owners never have to think about because everything just works. They blend automation and AI with real human support to make payroll and HR less of a headache.
Schedule
- Hourly, remote (or Brooklyn office-based)
- Fast-paced support environment with shifting priorities
- Reports to Supervisor, Customer Support
What You’ll Do
- Assist clients with product navigation and software support issues
- Identify and troubleshoot software problems with urgency
- Configure software settings and reporting to meet client needs
- Guide customers to better understand and use Fingercheck’s products
- Escalate issues that can’t be resolved immediately
- Respond to customer inquiries via phone, chat, and email
- Document and manage cases in Salesforce
- Collaborate with teammates to solve challenging support situations
- Support occasional special projects as needed
What You Need
- 1+ year of customer service experience
- Payroll/HR experience (highly preferred)
- Spanish-speaking (fluent or conversational)
- Strong technical and computer literacy
- Strong organization skills and comfort juggling multiple priorities
- Excellent verbal communication and interpersonal skills
- Strong problem-solving ability with empathy and patience
- Comfortable in a hectic, fast-paced environment with varied daily issues
- Able to work independently and as part of a team
- Positive, approachable, action-oriented mindset
Benefits
- $21–$23/hour
- Benefits not listed in the posting
If you’ve got payroll or HR exposure, that’s a major advantage here. And if you’re bilingual, even better, you’ll stand out fast.
Bring the curiosity. Bring the calm. Fix the issue and keep it moving.
Happy Hunting,
~Two Chicks…