Join a fast-growing SaaS company supporting senior living communities with industry-leading technology.
About ECP
ECP is a market-leading SaaS platform used in over 6,500 senior living communities worldwide. Our software empowers caregivers to provide better care through streamlined eMARs, EHRs, and integrated solutions. As we continue to expand, we’re committed to supporting our customers with exceptional service while developing innovative products that meet the evolving needs of senior care.
Schedule
- Full-time, remote (US-based)
- Core hours: 10:30 am – 7:00 pm CT (Mon–Fri)
- Participation required in rotating on-call/after-hours support schedule
Responsibilities
- Serve as first point of contact for customer inquiries via phone, email, and ticketing system
- Clarify, diagnose, and resolve customer issues with clear communication and follow-up
- Maintain customer records and update account information in HubSpot
- Document support cases following best practices
- Support company initiatives, including new product launches and process improvements
- Provide feedback to the Product team on enhancements and customer needs
- Consistently meet performance metrics and KPIs
Requirements
- Prior customer service experience (software or SaaS preferred)
- Familiarity with healthcare tech such as eMARs, EHRs, or related platforms
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication abilities
- Associate’s or Bachelor’s degree preferred
- Compliant remote home office environment (cybersecurity and company policy standards)
Benefits
- Competitive pay (based on skills and experience)
- Remote flexibility within the US
- Opportunity to grow with a leading SaaS provider in senior living
- Collaborative, mission-driven team culture
ECP is an Equal Opportunity Employer, committed to building a diverse and inclusive workplace.
Happy Hunting,
~Two Chicks…