Talk Space is looking for a full-time customer service representative. You can live anywhere in the USA.
About this role:
- Ensure every user interaction with Talkspace leaves our users feeling happier than when they arrived
- Prompt, empathetic, and helpful responses to user support inquiries
- Following existing support processes and suggesting new ones where they are missing or lacking
- Supporting users with web and mobile applications and their overall Talkspace experience
- Ability to work independently, as this is a remote team, and continue to drive exceptional Customer Experience
Requirements
The ideal candidate is a reliable and friendly team player who shares our commitment to customer satisfaction. We’re looking for:
- Experience in a medical, tele-health, tele-therapy, medical insurance industries is a major plus
- At Least 3+ years of experience in the contact center or @ home support environment servicing customers on the phone, chat and email
- Familiarity with Zendesk, Salesforce, Kustomer, Talkdesk or other customer ticketing tools
- Ability to adapt to, learn, and create new processes
- At ease with ambiguity
- Experience (or strong interest) in working in a fast-paced, rapidly changing environment
- Excellent written and verbal communication skills
- Open and willing to work flexible hours and days such as from 12pm-9pm EST or 6am-3pm EST on weekdays, holidays, and weekends (Open to All U.S. Locations)
- High School diploma or equivalent
- Job requirements subject to change
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