Independent contractors participating in Working Solutions’ Intuit TurboTax program will provide customer support via phone and/or video chat. Customer interactions focus on software navigation and localization of previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.
Schedule:
- This seasonal contract runs through April 18th
- Flexible schedule opportunities
- Available anytime between 7 am – 11 pm CT
- Weekday and weekend options
Compensation:
- Earn up to $19 per productive hour (paid by the minute worked)
- Contractors are guaranteed a minimum of 45 minutes for each available hour
Required Skills
- Customer service experience and demonstrated ability to deliver high-quality customer service across different channels (phone, chat, e-mail)
- Excellent written and verbal communication
- Attention to detail
- Friendly tone and professional demeanor
- Self-motivated and resourceful
- Tech-savvy and avid computer user
Important Information
Technology & Equipment Requirements:
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi)
- Windows 10 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)