About PharmaCentra LLC:

PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Support Representative. Based in Americus, GA, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position.

PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients’ evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare!

Position: Customer Support Representative (Full-Time)

Location: Americus, GA (Fully Remote)

Job Summary:

As a Customer Support Representative, you will be responsible for completing inbound/outbound clinical trial recruitment screenings, patient scheduling, and support services for clinical studies. Providing outstanding customer service to patients, healthcare providers, and other stakeholders is our first priority. Through phone, email, and chat interactions, you will address inquiries, resolve issues, and ensure a positive experience for every interaction.

Responsibilities:

Requirements:

Benefits:

Work Schedule:

This is a full-time (up to 40 hours per week) position. Availability is needed between the hours of 12 PM – 10 PM EST; Days include Friday, Saturday, Sunday and Monday with the 5th day being flexible. Overtime is limited and generally not permitted.

Ready to Join Our Team?

If you are a patient, empathetic, open-minded, and resolute individual with excellent problem-solving, listening, and communication skills, we encourage you to apply for the Customer Support Representative position at PharmaCentra. We value our employees as our most valuable asset and offer a dynamic work environment where you can make a difference in the healthcare industry.

To apply, please fill out our initial 3-minute, mobile-friendly application. We look forward to reviewing your application and meeting you!

Offer of employment is conditioned upon passing a background check.