Two Chicks With A Side Hustle

Employer: Descartes Systems Group

We’re growing fast and invite you to join our amazing team.

As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Your responsibilities will include:

  • Responding to customer telephone calls and emails.
  • Proactive monitoring of application behavior.
  • Troubleshooting Descartes application software issues reported by customers.
  • Maintaining customer contact and call ticket information within an existing database.
  • Developing procedural and diagnostic documentation.
  • Provide training to clients in the use of systems and applications.
  • Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.


  • Minimum of 2 years experience working in an application support environment
  • Team oriented, with the ability to work independently.
  • Strong organizational skills.
  • Strong communication skills, both written and verbal.
  • Ability to multi-task.
  • Strong analytical and problem solving skills.
  • Must work well under pressure to meet the demands of our customers.
  • Service oriented and solution driven.
  • Outstanding written and verbal communication skills. • Very strong organizational skills required.
  • Experience with wireless communications.

Location: This is a remote opportunity available to applicant who are authorized to work in Canada or United States.