Customer Support Representative

Employer: Descartes Systems Group

We’re growing fast and invite you to join our amazing team.

RESPONSIBILITIES
As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Your responsibilities will include:

• Responding to customer telephone calls and emails.
• Proactive monitoring of application behavior.
• Troubleshooting Descartes application software issues reported by customers.
• Maintaining customer contact and call ticket information within an existing database.
• Developing procedural and diagnostic documentation.
• Provide training to clients in the use of systems and applications.
• Answer and dispatch incoming support inquiries on a first-level basis to maintain proper service levels.

QUALIFICATIONS

• Minimum of 2 years experience working in an application support environment
• Team oriented, with the ability to work independently.
• Strong organizational skills.
• Strong communication skills, both written and verbal.
• Ability to multi-task.
• Strong analytical and problem solving skills.
• Must work well under pressure to meet the demands of our customers.
• Service oriented and solution driven.
• Outstanding written and verbal communication skills. • Very strong organizational skills required.
• Experience with wireless communications.

Location: This is a remote opportunity available to applicant who are authorized to work in Canada or United States.

APPLY HERE