Splitwise supports millions of people, but they still aim for 1 business day response times and real, human help. If you’re the kind of person who can untangle a confusing app experience, calm somebody down, and write like a pro, this is your lane.
About Splitwise
Splitwise is a popular expense sharing app that helps friends, families, and groups reduce the stress money can put on relationships. They’re a small, customer focused team where support is taken seriously, and engineering and product leaders regularly partner on escalations and fixes.
Schedule
- Remote anywhere in the USA, or based in Providence, RI or Los Angeles, CA
- Support work is primarily email and ticket based (minimal phone or chat)
- Flexible hours, with meeting hours generally 10:00am to 5:00pm ET
- Asynchronous work style encouraged, with time set aside for deeper problem solving during peak periods
What You’ll Do
• Respond to customer emails, tickets, and feature requests with clear, accurate, empathetic support
• Categorize recurring issues and surface patterns and trends to the team to improve the product
• Collaborate with product and operations to translate user feedback into better experiences and smoother workflows
What You Need
• Strong written English skills with the ability to write concise, helpful, professional responses
• Empathy, patience, and analytical thinking, especially when customers are confused or frustrated
• Ownership mindset, curiosity, and comfort learning software tools and diagnosing issues as you go
Benefits
• $56,000 base salary plus equity/stock options
• Top tier health care (100% covered for you, 50% for dependents), plus dental and vision
• Unlimited/flexible PTO, paid parental leave (12+ weeks), and 401(k) with match
If you want a support role where your work actually shapes the product, this is a solid shot.
Bring your best writing, your calm under pressure, and your “let me figure this out” energy.
Happy Hunting,
~Two Chicks…