Be the person customers trust when the system throws a curveball, and the teammate internal teams rely on to keep things moving. This role is perfect if you want hands-on SaaS support work plus real exposure to data, project work, and cross-functional collaboration.
About Specright
Specright is a cloud-based SaaS company that helps Fortune 1000 brands manage product and packaging specification data. Their platform replaces messy spreadsheets, PDFs, and email chains with a cleaner, smarter system that helps companies reduce costs and improve efficiency. They work with big-name customers across consumer goods, food and beverage, packaging, and supply chain.
Schedule
Full-time, remote (US). Customer support work will include email, live chat, and phone. Cross-functional collaboration with teams like Product, Engineering, Sales, and Marketing.
What You’ll Do
⦁ Respond to customer technical support questions via email, chat, and phone
⦁ Troubleshoot errors and offer clear solutions or next steps
⦁ Create and manage users, password resets, and profile updates
⦁ Triage support requests to the right internal teams when needed
⦁ Configure objects, layouts, and workflows using Salesforce admin functions
⦁ Extract specification data from Word, Excel, and PDF files for accurate entry
⦁ Document best practices to strengthen the support team over time
⦁ Assist Project Managers and Business Analysts with ad hoc support tasks
What You Need
⦁ Bachelor’s degree (or equivalent experience with strong technical/communication skills)
⦁ 1–3 years of customer support experience, ideally in tech or manufacturing
⦁ Exposure to SaaS and industries like consumer goods, food and beverage, packaging, or supply chain
⦁ Strong attention to detail, organization, and comfort juggling multiple priorities
⦁ Clear written and verbal communication, with a customer-first mindset
⦁ Proactive, execution-driven attitude in a fast-moving environment
Benefits
⦁ Remote full-time opportunity
⦁ Strong growth exposure across support, product configuration, and data work
⦁ Collaborative startup culture with room to learn and level up quickly
If you want a support role that builds real SaaS skills and doesn’t keep you stuck at “reset password” forever, jump on this one.
Bring the curiosity, bring the hustle, and let’s build something that scales.
Happy Hunting,
~Two Chicks…