Array.com
Company Overview
HelloPrivacy helps millions of people clean up, protect and improve their online privacy & reputation. Our Privacy API allows enterprises across industries like identity protection, fintech, banking, antivirus and cybersecurity to add powerful privacy features to their own offerings through our scalable, industry-leading Privacy APIs and white label partner solutions. We have successfully launched the Privacy API which removes consumer personal information from the web with a number of Fortune 500 partners in just the past few months!
Our consumer brand, BrandYourself.com, has helped millions of consumers protect their online reputation and has been featured on ABC’s Shark Tank, BBC’s Dragons’ Den and numerous other media outlets.
This is an opportunity to join a fast-growing, profitable, venture-backed company in a rapidly expanding market in a highly-impactful position, with the opportunity to work on scalable, enterprise solutions or consumer facing products.
To learn more about the company visit: https://helloprivacy.com/about
Job Description:
We’re looking for a Customer Support Associate I to join our Customer Support team. This person will field all existing and potential customer correspondence via phone, live chat, and email. This includes helping users navigate our DIY software as well as identifying potential customers for our in-house managed services. This is not a call center job — you will play an integral part in the entire customer experience as well as have the opportunity to aid in special projects critical to the business.
This is an opportunity to join a fast-growing, profitable venture-backed company in a highly-impactful position.
This position will be fully Remote.
Expected working hours will be between Monday thru Friday, 9:00 AM/EST to 6:00 PM/EST.
You Will:
- Field and respond to inbound phone calls, live chat, and emails from current and prospective customers.
- Identify a customers’ unique needs and point them to the appropriate product or service solution.
- Troubleshoot customer technical issues and document bug reports for the development team.
- Keep the pulse of our extensive user base: Gauge customer feedback and coordinate with the product and marketing team to communicate findings.
- Opportunity to participate ad hoc in special projects that are critical to the operation of the business.
You Have:
- You have at least 2 years experience in a Customer Experience or public-facing role.
- You have excellent communication & interpersonal skills.
- You approach conversations with empathy and professionalism. We are helping people with their personal reputations and digital privacy — and they are rightly sensitive about them.
- You have an ability to explain concepts in a concise and understandable way.
- You’re a problem solver. Customers can contact us with a range of questions, including technical bugs that will require you to troubleshoot the situation and provide guidance on the best solution.
- You’re well-organized and have an ability to triage and prioritize tasks.
HelloPrivacy / Brand Yourself Benefits:
HelloPrivacy / Brand Yourself is an acquired company by Array. All full-time HelloPrivacy employees will be converted to Array benefits package, effective January 2023:
Array Offers All Employees the Following Benefits and Perks:
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- Partnership with Spring Health to support mental health
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $2,000 medical travel coverage
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses