Customer Support Agent

Employer: Sticker Mule

Sticker Mule is the internet’s most “kick-ass” brand. We’re a remote team spread all over the world. Our team from top to bottom makes growth a top priority and it’s ingrained in our company culture. But most importantly, we just enjoy making customers happy and having fun while doing so.

Why you’ll like working here:

• Customers love our service and tell us all the time!
• We offer flexibility in your work day.
• We work at a sustainable pace to foster a non-stressful work environment.

See more about our teams here

Job description

Respond to customer inquiries via email in a clear, concise, and comprehensive manner. We only provide support via email and social media (primarily Twitter), so you must have exceptional writing skills.

Responsibilities:

• Respond to customer inquiries via email in a clear, concise, and comprehensive manner.
• Assist in writing and maintaining FAQs.
• Suggest opportunities to make customers happier for our product team.
• Suggest opportunities to improve the quality and efficiency of our customer service operation.

Requirements:

• 1+ years’ experience in a Customer Support role
• Exceptional writing skills (be clear and concise)
• Experience working remotely
• Ideally located in the Albany, NY area

Hours:

• Monday-Friday
• 12:00pm-8:00pm

Pay & benefits:

• $21.40/hr
• 401k plan with 4% employer match
• Health & dental insurance
• 4 weeks paid vacation
• $500 signing bonus
• Work from home

APPLY HERE