Be the calm, clever first voice customers hear when something breaks, confuses, or just needs a human. If you like solving problems fast and making people feel taken care of, you’ll make noise here.
About Clerk Chat
Clerk Chat is building a messaging platform that helps businesses communicate like real people, with AI baked in where it actually helps. They’ve grown organically into a profitable company over the last two years, with a team that values high performance and work-life balance. They’re led by experienced builders who’ve worked across major tech and fast-growing startups.
Schedule
Part-time role, remote nationwide. Must be able to work 9am–5pm PT. Remote-friendly, but if you live in the San Francisco Bay Area, the role is in-office five days a week.
What You’ll Do
⦁ Be the first point of contact for customers via email and chat
⦁ Own product questions and coordinate with internal teams to get issues resolved
⦁ Improve support workflows and processes as the company scales
⦁ Help build and refine the full customer journey from onboarding to long-term success
⦁ Collaborate closely with multiple departments to continuously level up the customer experience
What You Need
⦁ 2–3 years in a similar customer support role, ideally at a fast-paced startup
⦁ Strong written communication and confidence talking to all types of customers
⦁ Ability to work independently while still being a great teammate
⦁ Creative problem-solving mindset, with comfort proposing fixes, not just reporting issues
⦁ Self-starter energy and resilience in an environment that moves fast
Benefits
⦁ Flexible vacation time
⦁ Healthy quarterly bonuses
⦁ Creative freedom and growth runway in a small, scaling team
These roles move fast. If you’re ready to be the frontline voice that turns customer stress into customer trust, don’t wait.
Come help build the kind of support experience people brag about.
Happy Hunting,
~Two Chicks…