Customer Support Agent (Contract)

Please note: This is a temporary position ideally from July – December. This position will be working the hours of 1pm – 9pm PST (Monday – Friday) to help best serve our global customers. 

This is also a remote position.  We are a global team that leverages the latest technology to communicate with our colleagues across the globe.  When it is safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Customer Support Agent at iManage means… 

You are ready to jump into one of iManage’s newest and exciting teams to support the global end users of our product and help them achieve success.  Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.

This team is filled with easygoing and passionate individuals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in.  We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!

iM Responsible For…

• Responding to global customer inquiries over phone and email in a timely manner
• Supporting our product roadmap by reporting feedback from our customers to leadership
• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles
• Working with our internal teams to test new features and report bugs in the product
• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers

iM Qualified Because I Have…

• A Bachelor’s degree in Communication or related field
• Previous customer service experience
• Excellent communication skills both written and verbal
• Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
• A can-do attitude and ability to handle multiple priorities in an organized manner

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale! 

About iManage…

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.