Be the calm, clear voice for small business owners when payroll is on fire, benefits are confusing, or compliance feels like a foreign language. If you’re great with people and even better under pressure, this role pays well and builds real career muscle.
About Justworks
Justworks helps businesses run their operations by handling payroll, benefits, HR, and compliance through a software-driven platform. They’re a fast-growing company that values empathy, ownership, and simplifying complicated problems for real humans.
Schedule
Remote (U.S.)
Shift: Monday–Friday, 12pm–9pm EST
Mandatory paid virtual training: Monday–Friday, 9am–6pm EST for ~4 weeks before moving to the shift schedule
Stable internet and a quiet remote workspace expected
What You’ll Do
⦁ Support small business customers via phone, email, and chat across software, benefits, payroll, compliance, and HR topics
⦁ Explain benefits administration clearly: eligibility, enrollments, and perks (medical, dental, vision, life, FSA/HSA, commuter, disability, retirement, COBRA)
⦁ Troubleshoot payroll workflows: running payroll, payments, time and attendance, reports, and wage and hour basics
⦁ Manage and resolve cases in a CRM with strong follow-through and proactive status updates
⦁ Triage and escalate complex issues to Team Leads or subject matter experts while keeping the customer experience smooth
⦁ Share customer feedback, process improvement ideas, and bug reports with internal teams (including engineering)
⦁ Maintain product expertise so you can train customers and recommend best practices
What You Need
⦁ 1–2 years of customer service experience (contact center experience preferred)
⦁ Strong written and verbal communication skills, plus the ability to defuse tough situations professionally
⦁ Comfort learning and explaining complex topics in simple language
⦁ Ability to prioritize, move fast, and take ownership of outcomes in a high-volume environment
⦁ Remote readiness: self-starter mindset, reliable workspace, and stable internet
⦁ Bonus points for experience with Zendesk, Talkdesk, Jira, or Confluence
⦁ Bonus points for benefits, payroll, HR, or adjacent industry experience
⦁ Bonus points for Spanish or another second language at business conversation level
Benefits
⦁ Base pay range: $29.76–$32.74 per hour
⦁ Great benefits and wellness program offerings (details vary by location)
⦁ Company retreats and a welcoming, people-first culture focused on growth and support
They’re hiring for a specific shift and training class, so timing matters. If evenings work for your life, don’t overthink it.
This is one of those roles where you level up fast, because the problems are real and the wins actually help people.
Happy Hunting,
~Two Chicks…