If you’re the kind of person who can take a panicked small business owner, translate HR and payroll chaos into plain English, and still keep the vibe calm, this is that job. Justworks needs an advocate who can run point on phone, email, and chat support across software, benefits, payroll, and compliance, and who can own cases all the way to resolution.
About Justworks
Justworks helps small businesses run payroll, benefits, HR, and compliance so they can focus on actually building their business. They describe themselves as data-driven, iterative, and people-first, with a culture rooted in shared values (COGIS: Camaraderie, Openness, Grit, Integrity, Simplicity).
Schedule
- Full-time, remote (U.S.)
- Hiring for: Monday–Friday, 12pm–9pm EST
- Mandatory paid virtual training: Monday–Friday, 9am–6pm EST for ~4 weeks before moving to the shift
- Pay range: $29.76–$32.74/hour (final offer depends on experience, skills, and location)
What You’ll Do
- Answer inbound customer inquiries via phone, email, and chat
- Support small business customers across Justworks’ platform and services: HR software, benefits, payroll, compliance, and more
- Help with benefits administration questions: eligibility, enrollment, Medical/Dental/Vision, Life, FSA/HSA, commuter benefits, STD/LTD, retirement, COBRA
- Resolve payroll-related questions: running payroll, payments, time & attendance, reports, and wage/hour basics
- Manage cases in the CRM, keep customers updated, and push resolution fast without sacrificing accuracy
- Escalate tricky issues appropriately to Team Leads/SMEs and ensure clean handoffs
- Flag bugs, recommend product/process improvements, and advocate for the customer internally
- Collaborate cross-functionally with teams like engineering and other departments as needed
What You Need
- 1–2 years customer service experience (contact center preferred)
- Strong written and verbal communication, especially explaining complicated topics simply
- Comfortable defusing tough calls with empathy and professionalism
- Organized, urgent, and able to prioritize fast in a high-volume environment
- Self-starter mentality with strong ownership and accountability
- Stable internet and a quiet remote work setup
- Nice-to-haves: remote experience; tools like Zendesk, Talkdesk, Jira, Confluence; benefits/payroll/HR exposure; Spanish or another second language
Benefits
- “Great benefits” and wellness offerings (they reference a Total Rewards philosophy page for full details)
- Company retreats
- Startup energy with access to leaders and a collaborative, supportive environment
- Strong DEI focus and accommodation support
Quick reality check before you hit apply: that 12–9 EST shift is the actual job, and the 4-week 9–6 training is non-negotiable. If that conflicts with your life, don’t force it. If it works, this is a strong pay band for customer support and the skills translate everywhere.
Happy Hunting,
~Two Chicks…