Customer Success Support Executive

Date:  Aug 13, 2024

Location:  

US, Virtual, NOAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Customer Success Support Executive (Remote)

Full-time, United States

This role will contribute to the satisfaction of client stakeholders and travelers. You are essential in supporting our global client by responding to inquiries, resolving traveler concerns, and providing educational support and solutions. This position will present informative training sessions and communication to enhance end-user experience and introduce new technologies. Staying up to date with industry trends and features is paramount to effectively communicating updates to client audiences to ensure program comprehension and compliance.  This crucial team member will need to be able to “see” the opportunity within the account/traveler’s experience and work to resolve it.

As a Customer Success Support Executive, you will

• Monitor and respond promptly and professionally to client inquiries, policies, and procedures
• Support travel categories such as internal policies and travel risk/crisis management
• Serve as liaison among client stakeholders and travelers by listening, educating, problem-solving, and communicating both verbal and written
• Work with Global Program Manager on initiatives supporting the Business Plan and strategy of the client
• Demonstrate and communicate the value that BCD Travel provides to the client
• Support new travel technology products

About you

• You know travel industry dynamics obtained through agency or procurement experience
• Previous experience in a customer service role
• Understanding of business analysis and project management
• Proficient with the Internet, Windows, and MS Office products: Excel, PowerPoint, Word, Outlook   
• Communication and interpersonal skills, comfortable interacting with all levels of the organization   
• Knowledge of GDS is a plus but not required

About us 

 
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.  

Your life at BCD 

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.  

You’ll be offered 

• Flexible working hours and work-from-home or remote opportunities  
• Opportunities to grow your skillset and career 
• Generous vacation days so you can rest and recharge 
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools 
• Travel industry professional perks and discounts 
• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year! 
• An inclusive work environment where diversity is celebrated 

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Support Executive is between $55,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location. 

Ready to join the journey? Apply now! 

 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.  

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