Customer Success Specialist, Saint-Gobain - Two Chicks With A Side Hustle

The CSS needs to work effectively as part of a multi-functional team involving sales, engineering/R&D, operations, customer service, technical services, marketing, quality, validation, legal, logistics, purchasing, supply chain, etc. Critical ability to be agile, and to investigate key internal/external customer requirements, and respond quickly with solutions. This role is expected to understand the documentation content, anticipate customer inquiries and ensure documentation addresses customer needs.

REQUIRED QUALIFICATIONS

REQUIRED

High School Diploma or equivalent

0-3 years’ experience in customer service
Strong interpersonal skills with an ability to consistently empathize with internal and external customers
Proficient in Microsoft Office Suite (Excel, Word, Outlook)

Ability to adapt to change in a fast paced environment and work well in a team environment

PREFERRED

Experience in a manufacturing or technical environment

Experience in a regulated industry
Process working knowledge of production operations
Experience with a manufacturing environment involving molding, extrusion, packaging, and / or assembly

Capable of reading and understanding blueprints and part drawings
Experience with Customer Relationship Management Software (Salesforce.com experience is a Plus)
Experience with any Enterprise Resource Planning (ERP) Software (Experience with QAD is a Plus)

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