Stop scrolling. If you love problem solving, talking to people, and making tech feel easy instead of intimidating, this fully remote Customer Success role is built for you. Join a growing healthcare technology company where your support helps real clinics deliver better care every single day.
About PracticeTek
PracticeTek is a leading healthcare technology company serving more than 40,000 clinics across North America. Their platforms power everything from digital intake and scheduling to EHR, analytics, payments, and patient engagement for chiropractic, wellbeing, vision, and dental providers. The team is united by one mission: to revolutionize retail healthcare practices effortlessly while acting as a trusted partner to providers and their patients.
Schedule
- Full time, remote role
- Standard business hours with some flexibility based on team needs
- Collaborate virtually with teammates across multiple time zones in the U.S.
- Reports to the Customer Success Manager on the IntakeQ Customer Success team
What You’ll Do
- Own and resolve technical issues escalated from the external Tier 1 support team, including more complex software and system questions
- Investigate and diagnose issues related to software, networks, and system configurations, documenting findings clearly
- Serve as the main point of contact on escalated customer cases, providing clear, empathetic communication around troubleshooting steps and solutions
- Log, track, and update all tickets in the support system to ensure accurate records and timely follow up
- Partner with Tier 2 and Tier 3 support, development, and product teams to drive resolutions and improve product performance
- Create and update internal knowledge base articles and documentation to help the wider support team respond faster and more consistently
What You Need
- 2+ years of experience in customer support or technical support, ideally in SaaS or healthcare technology
- Strong troubleshooting skills and the ability to break down and diagnose complex technical issues
- Excellent written and verbal communication skills with a patient, customer first mindset
- Proven ability to work cross functionally with both technical and non technical teams
- Strong organizational skills and the ability to prioritize in a fast paced, high volume support environment
Benefits
- Estimated base salary of approximately $45,000 per year, depending on experience
- Comprehensive medical, dental, and vision coverage options
- Wellness benefits that support mental, emotional, and lifestyle wellbeing
- Flexible paid time off, sick time, and 10 paid company holidays
- 401(k) plan with company match to help you build your financial future
- Culture Committee and company initiatives focused on connection, fun, and belonging
- A collaborative, innovative remote culture where your ideas and impact are seen and valued
Roles like this tend to move quickly, so if this sounds like you, don’t sit on it.
If you’re ready to bring your technical curiosity, people skills, and calm-under-pressure energy to a team that’s shaping the future of healthcare, this is your signal to take the next step.
Happy Hunting,
~Two Chicks…