If you know your way around healthcare billing and love solving claim problems before they become crises, this remote RCM Customer Success role is right in your lane. You’ll be the go to person for complex claim questions, helping practices get paid accurately and on time while keeping their experience smooth and frustration free.
About PracticeTek
PracticeTek is a leading retail healthcare technology company serving more than 40,000 clinics across North America. Their platforms power everything from pre encounter workflows and practice management to analytics, digital intake, EHRs, marketing tools, and payment systems for chiropractic, wellbeing, vision, and dental providers. The team is united by one mission: to revolutionize healthcare practices effortlessly while showing up as a trusted partner for providers and their patients.
Schedule
- Full time, remote role
- Standard business hours with some flexibility based on client needs
- Collaborate virtually with the RCM team and cross functional stakeholders
- Reports to the Director of RCM Services
What You’ll Do
⦁ Respond to cases escalated from Tier 1 Support related to specific claims, denial types, and other RCM issues that need deeper investigation and faster resolution
⦁ Conduct routine audits of claims, workflows, and processes to identify errors, delays, root causes, and opportunities to reduce risk while speeding up resolution
⦁ Coordinate between clients, internal teams, and other stakeholders to ensure clear communication and efficient claim level resolution from start to finish
⦁ Document actions, findings, and outcomes accurately so client history and next steps are always clear
⦁ Support ad hoc projects and process improvements that strengthen overall RCM performance and client satisfaction
What You Need
⦁ Bachelor’s degree preferred, or an equivalent mix of training and experience
⦁ 3+ years of experience in Revenue Cycle Management, including billing, common denials, posting, electronic transactions, and practice management in a small practice setting
⦁ Strong verbal and written communication skills, with a professional and customer centered approach
⦁ Proficiency with healthcare billing software, clearinghouses, EHR/PM platforms, and RCM tools, plus familiarity with payer regulations, coding practices, and insurance workflows
⦁ Strong Microsoft Office skills, especially Excel, Outlook, PowerPoint, and Word
⦁ Solid organizational skills with the ability to track details, maintain accurate documentation, and follow through on client needs
⦁ Experience in chiropractic, vision, or therapy specialties is a plus; healthcare billing, coding, or practice management certifications are preferred
Benefits
⦁ Hourly pay reasonably expected between $21 and $24 per hour, based on experience and other factors
⦁ Comprehensive medical, dental, and vision coverage options
⦁ Wellness benefits that support overall lifestyle, behavioral health, and wellbeing
⦁ Flexible paid time off, sick time, and 10 paid company holidays
⦁ 401(k) plan with company match to help you build your financial future
⦁ A collaborative, high energy culture with a strong focus on connection, growth, and belonging
Roles like this that blend RCM expertise with true customer success impact do not stay open for long, so move quickly if it fits you.
If you are ready to use your billing knowledge, attention to detail, and client first mindset to help practices get paid accurately and on time, this is your sign to take the next step.
Happy Hunting,
~Two Chicks…