- Collaborate with the Technical Implementation team to ensure successful migration of customer data during the onboarding phase of the journey. Supporting with communication and stakeholder engagement throughout.
- Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
- Identify optimisation opportunities for customer touchpoints to ensure we are delivering a great experience at every step of the post-sale journey
- Partner with Enablement & Product Marketing to manage all customer training materials, adapting to new product releases and drive internal process improvements.
- Work with management to create feedback loops, ensure alignment and drive optimisation between customer success and other departments
WHAT YOU’LL NEED:
- Bachelor’s degree with evidence of high achievement in academics and extracurriculars.
- A total of 5+ years of relevant experience, with 2+ years’ experience in SaaS Onboarding, Account Management or Customer SuccessPrior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) with performance and retention based KPIs
- Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders
- Outstanding organisational, scheduling and time management skills.
Seagate IronWolf Pro 18TB NAS HDD, ST18000NE000 SATA 6Gb/s 3.5" (Renewed)
$173.00 (as of July 26, 2024 13:33 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
