Two Chicks With A Side Hustle

  • Collaborate with the Technical Implementation team to ensure successful migration of customer data during the onboarding phase of the journey. Supporting with communication and stakeholder engagement throughout.
  • Work with Sales team to understand key value drivers for newly signed customers and facilitate a smooth transition into the post-sale structure.
  • Identify optimisation opportunities for customer touchpoints to ensure we are delivering a great experience at every step of the post-sale journey
  • Partner with Enablement & Product Marketing to manage all customer training materials, adapting to new product releases and drive internal process improvements.
  • Work with management to create feedback loops, ensure alignment and drive optimisation between customer success and other departments

WHAT YOU’LL NEED:

  • Bachelor’s degree with evidence of high achievement in academics and extracurriculars.
  • A total of 5+ years of relevant experience, with 2+ years’ experience in SaaS Onboarding, Account Management or Customer SuccessPrior experience in onboarding a high volume (30+) or managing a large portfolio of customers (200+) with performance and retention based KPIs
  • Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders
  • Outstanding organisational, scheduling and time management skills.

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