A fully remote, client-facing role with a real seat at the table. As a Customer Success Manager, Corporate at AlphaSense, you’ll work directly with enterprise teams to turn their market intelligence platform into an everyday, can’t-live-without tool. If you like blending relationship-building, strategy, and product know-how, this is that lane.
About AlphaSense
AlphaSense is an AI-powered market intelligence platform used by over 6,000 enterprise customers, including many of the S&P 500. They pull together equity research, filings, transcripts, expert calls, news, and internal research into one powerful search experience so teams can make smarter decisions, faster. With offices across the U.S., U.K., Europe and APAC, they’re in a high-growth phase with a strong focus on innovation and customer impact.
Schedule
- Location: Remote within the United States
- Type: Full-time
- Team: Customer Success – Corporates
- Structure: Cross-functional work with Sales, Account Management, Product, and Support
- Expectation: Regular client calls, virtual sessions, and occasional in-person meetings as needed
What You’ll Do
- Own day-to-day engagement with end users via virtual meetings, email, and “warm” outbound calls to drive adoption and value.
- Map platform features to real customer use cases across verticals like Technology, CPG, Energy/Industrials, Professional Services, Consulting, and Life Sciences.
- Onboard new clients and lead training sessions, sharing best practices so teams build strong habits from day one.
- Monitor usage and engagement, build tailored strategies to boost adoption, and unblock friction points.
- Partner closely with Account Managers to support renewals and expansion by strengthening the business case for AlphaSense.
- Use data and analytics to spot risk, highlight wins, and communicate ROI back to clients and internal teams.
- Act as the “voice of the customer,” feeding real value stories and feedback into Sales, Product, and Content to shape roadmap and strategy.
What You Need
- 2–4+ years in a client-facing SaaS role such as Customer Success, Account Management, or similar (financial services or corporate/enterprise exposure is a plus).
- Proven track record building relationships, influencing stakeholders, and driving measurable outcomes (adoption, renewals, or growth).
- Comfort using data to inform decisions, plus strong organizational and time-management skills.
- Strong communication skills, both written and verbal, with experience collaborating across teams.
- A proactive, curious, consultative mindset and the ability to thrive in a fast-paced, high-growth environment.
Benefits
- Base salary range: $80,000 – $92,000 USD (final offer depends on experience and location).
- Performance-based bonus and potential equity.
- Comprehensive benefits package (health, retirement, and more).
- Remote-first culture with a global team and long-term growth opportunities.
If you’re ready to move from “account babysitting” to true strategic partnership, this role is worth a serious look.
Step into a seat where your client work actually moves the needle.
Happy Hunting,
~Two Chicks…