Two Chicks With A Side Hustle

  • Provide valuable feedback and expertise to product to prioritize features that will improve customer experience
  • Customer advocacy, seeking testimonials & referrals
  • Creating customer-facing content like case studies and help center articles
  • Use Terminal49.com and other software tools to manage all of operations and customer support
  • Expanding accounts (upselling and cross-selling)
  • Driving retention & renewals, negotiating contracts
  • Become a subject-matter expert on logistics and supply chain operations

Essential Experience

  • 4+ years of Customer Success experience
  • You have deep experience owning each core responsibility listed above
  • You’ve independently managed 40-70+ B2B accounts
  • You’ve implemented and refined best practices that scaled amid exponential growth cycles
  • You have proven ability to take objectives, break them down into actionable plans, and manage your own timelines and progress
  • You’ve actively assisted new teammates in getting up to speed

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