- Provide valuable feedback and expertise to product to prioritize features that will improve customer experience
- Customer advocacy, seeking testimonials & referrals
- Creating customer-facing content like case studies and help center articles
- Use Terminal49.com and other software tools to manage all of operations and customer support
- Expanding accounts (upselling and cross-selling)
- Driving retention & renewals, negotiating contracts
- Become a subject-matter expert on logistics and supply chain operations
Essential Experience
- 4+ years of Customer Success experience
- You have deep experience owning each core responsibility listed above
- You’ve independently managed 40-70+ B2B accounts
- You’ve implemented and refined best practices that scaled amid exponential growth cycles
- You have proven ability to take objectives, break them down into actionable plans, and manage your own timelines and progress
- You’ve actively assisted new teammates in getting up to speed
