Customer Success Manager

• Provide valuable feedback and expertise to product to prioritize features that will improve customer experience
• Customer advocacy, seeking testimonials & referrals
• Creating customer-facing content like case studies and help center articles
• Use Terminal49.com and other software tools to manage all of operations and customer support
• Expanding accounts (upselling and cross-selling)
• Driving retention & renewals, negotiating contracts
• Become a subject-matter expert on logistics and supply chain operations

Essential Experience

• 4+ years of Customer Success experience
• You have deep experience owning each core responsibility listed above
• You’ve independently managed 40-70+ B2B accounts
• You’ve implemented and refined best practices that scaled amid exponential growth cycles
• You have proven ability to take objectives, break them down into actionable plans, and manage your own timelines and progress
• You’ve actively assisted new teammates in getting up to speed

Mjokoj 24 Pack Christmas Gift Bags, 6 Designs Christmas Kraft Paper Bags, 8.85x7.08x3.5 Inches with Handles Xmas Gift Bags, Suitable for Holiday Kraft Paper Gift Bags, Reusable Christmas Gift Bags

$13.99 ($0.58 / Count) (as of December 3, 2024 07:48 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

GREAT VALUE PACKAGING: 24 kraft paper holiday gift bags are what you need for Christmas. It has 6 di... read more

Avidlove Women Christmas Lingerie Sexy Santa Babydoll Lace Chemise Sleepwear

$17.99 (as of December 3, 2024 07:50 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

Material: This Avidlove Christmas lingerie Babydoll is made of 95% polyester 5% spandex. soft and co... read more

Little Blue Truck's Christmas: A Christmas Holiday Book for Kids

41% Off $18.99 $11.20 (as of December 3, 2024 07:54 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

Story about a little blue truck spreading holiday cheer Encourages reading skills, counting, giving,... read more