Two Chicks With A Side Hustle

  • Partner with internal account teams (e.g., sales, delivery, product, and marketing) to design and execute an optimal account plan for each customer
  • Strategize to secure executive visibility of RealPage business results
  • Preemptively spot patterns to improve the organizational usage and adoption of RealPage products 
  • Engage with RealPage’s product and engineering teams to translate customer feedback into product requirements
  • Spread and scale strategic learnings, operational efficiencies, and industry insights across customer Success and the broader RealPage organization
  • Utilize CRM tools to track customer activities effectively and accurately  
  • Assist with the delivery of customer business review meetings 
  • Understand and communicate overall customer health, including the identification and escalation of at-risk accounts 
  • Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions 
  • Support the establishment of clear responsibilities and processes for monitoring work and measuring results
  • Build, own, and drive the customer engagement plan through execution and engagement for the customer
  • Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally

REQUIRED SKILLS/KNOWLEDGE/ABILITIES

  • Strongly proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel) 
  • World class presentation skills; comfortable leading presentations and demonstrations of our platform to large groups, both technical and non-technical
  • Can connect business problems to technical solutions and understand technology and data value propositions
  • Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
  • Ability to personally deliver customer onboarding program and strategic adoption plan(s)
  • High level of customer empathy
  • Ability to partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies
  • Work across the customer’s business org to communicate the value of RealPage solutions to their team and executives
  • Strong understanding of business/multifamily operations and reporting 
  • Experience in SaaS implementations and operational improvement initiatives 
  • Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments 
  • Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations 

Leave a Reply

Your email address will not be published. Required fields are marked *