- Partner with internal account teams (e.g., sales, delivery, product, and marketing) to design and execute an optimal account plan for each customer
- Strategize to secure executive visibility of RealPage business results
- Preemptively spot patterns to improve the organizational usage and adoption of RealPage products
- Engage with RealPage’s product and engineering teams to translate customer feedback into product requirements
- Spread and scale strategic learnings, operational efficiencies, and industry insights across customer Success and the broader RealPage organization
- Utilize CRM tools to track customer activities effectively and accurately
- Assist with the delivery of customer business review meetings
- Understand and communicate overall customer health, including the identification and escalation of at-risk accounts
- Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions
- Support the establishment of clear responsibilities and processes for monitoring work and measuring results
- Build, own, and drive the customer engagement plan through execution and engagement for the customer
- Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
- Strongly proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
- World class presentation skills; comfortable leading presentations and demonstrations of our platform to large groups, both technical and non-technical
- Can connect business problems to technical solutions and understand technology and data value propositions
- Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
- Ability to personally deliver customer onboarding program and strategic adoption plan(s)
- High level of customer empathy
- Ability to partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies
- Work across the customer’s business org to communicate the value of RealPage solutions to their team and executives
- Strong understanding of business/multifamily operations and reporting
- Experience in SaaS implementations and operational improvement initiatives
- Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments
- Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations
Silonn Ice Maker Countertop with 9 Cubes in 6 Mins, 26lbs Daily Ice, Brita 26oz Filtering Water Bottle, Replaces 300 Plastic Bottles
$79.98 (as of July 26, 2024 13:35 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
