Be the front-line of FMG’s brand experience and guide financial professionals through their website setup process.
About FMG
FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions that drive growth. Serving over 40,000 clients, FMG helps users stay ahead of marketing trends by managing websites, email, texting, social media, blogs, events, videos, and more—all in one place.
With 450+ employees across the globe, FMG combines a fast-paced, results-driven culture with a healthy work/life balance. Recognized as a USA Top Workplace three years running (2023, 2024, 2025), FMG invests in motivated individuals, supporting them in achieving both personal and professional success.
Schedule
- Full-time, remote position
- Hourly rate: $17.00 (with monthly bonus opportunities based on performance)
- Flexible work/life balance with structured project schedules
Responsibilities
- Communicate clearly and professionally with subscribers via phone, email, and video calls.
- Collaborate with clients to design and build their websites using FMG’s proprietary CMS.
- Manage a workload of 30+ projects, setting clear expectations and timelines.
- Document all work and updates in HubSpot.
- Adapt communication to fit clients’ varying levels of involvement—from hands-on to highly guided.
- Work closely with fulfillment, domains, copywriting, and development teams to ensure site launches.
- Maintain consistent progress updates and keep projects on target.
Requirements
- Prior customer service or support experience.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects at once.
- Self-driven with an eye for design.
- Access to a distraction-free workspace and reliable internet (5 Mbps down / 3 Mbps up minimum).
Preferred Skills
- Project management experience.
- Interest or exposure to HTML and CSS.
Benefits
- Paid holidays, including a full Winter Holiday Shutdown week
- PTO covering vacation, sick days, parental leave, and bereavement leave
- Health, dental, and vision insurance with HSA and FSA options
- Company-paid life, AD&D, short- and long-term disability coverage
- Employee Assistance Program (EAP)
- Matching 401(k) with immediate vesting
- Internet & gym reimbursement
- Paid training and tuition reimbursement
- Equipment provided for remote success
- Fun team culture with virtual and in-person events (plus FMG swag)
Join FMG’s winning team of A+ players and help financial professionals transform their marketing efforts into growth engines.
Happy Hunting,
~Two Chicks…