Dozee Health AI is looking for a mission-driven Customer Success Associate to support healthcare providers with device setup, training, and troubleshooting. This role is ideal for someone who enjoys working in healthcare settings, solving problems in real time, and helping clinicians and patients thrive with cutting-edge Remote Patient Monitoring (RPM) technology.
About Dozee Health AI
Dozee Health AI is the pioneer of AI-powered, contactless Remote Patient Monitoring and Early Warning Systems. With operations across India, the U.S., and beyond, Dozee has transformed care delivery by enhancing staff efficiency, improving patient outcomes, and predicting patient deterioration hours in advance. Trusted by 300+ hospitals worldwide, Dozee is on a mission to save millions of lives through AI-driven healthcare innovation.
Schedule
- Full-time, remote (based in Dallas/Fort Worth region)
- Frequent regional travel to healthcare facilities and patient homes
- Flexible schedule based on healthcare site needs
What You’ll Do
- Travel to hospitals, clinics, and homes to install and set up RPM devices
- Calibrate equipment, verify functionality, and perform initial tests
- Troubleshoot technical issues and repair or replace malfunctioning devices
- Train nurses and care teams on device usage, interpretation, and troubleshooting
- Maintain accurate service logs, installation records, and technical documentation
- Manage device inventory, including replacements and returns
- Ensure compliance with HIPAA, safety, and infection control standards
- Collaborate with customer support, product, and engineering teams to improve service delivery
What You Need
- Experience with device installation, technical troubleshooting, or medical equipment support
- Strong communication and customer service skills, especially in healthcare settings
- Familiarity with IoT, networking, and medical-grade devices (preferred)
- Ability to lift, transport, and safely handle medical equipment
- Organized, detail-oriented, and comfortable documenting field activities
- Willingness to travel frequently within assigned region
Benefits
- Competitive hourly compensation
- Flexible work arrangements with regional travel
- Opportunity to work with a high-growth global health tech company
- Mission-driven work directly improving patient outcomes
Dozee is driving the next generation of healthcare—join us and help save lives through technology.
Happy Hunting,
~Two Chicks…