Customer Success Associate

Employer: Density

As a Customer Success Associate, you will support Customer Success Managers to accelerate our customers’ time to value. It is necessary to be familiar with basic data analysis and have experience building reports, charts, and presentations to support customer-facing presentations and related material. You will partner with Customer Success Managers and work cross-functionally with Sales, Implementation, Product, and Marketing to help build compelling custom dashboards and analyze sensor data to highlight actionable insights for our largest customers. You will create easy-to-use templates to support QBRs and other strategic customer meetings. You will also monitor key customers’ data to spot irregularities and proactively work with the Calibration Team to investigate and resolve issues.

In this role you will:

• Know our sensor data inside out and have a strong understanding of our customers’ most common use cases
• Work with Customer Success Management and Sales team to tell compelling stories through Density data
• Use Tableau or similar Business Intelligence tool to create and manage custom reporting and dashboards based on customer need
• Act as an ongoing QA for customer data and partner with Calibration, Support, and Product teams to identify, escalate, and resolve issues
• Partner with Customer Success Managers to create and iterate on QBR and data insights templates
• Unlock bandwidth for Customer Success Team by supporting ad-hoc requests from our most strategic customers

The ideal candidate will have:

• 0-3 years in a Data Analyst, Customer Success, or Ops role or recent Business, Economics, or related field graduate
• Familiarity working with data sets using at least one common data analysis/business intelligence tools (e.g. Excel, Tableau, Domo, etc.)
• Familiarity with data analysis, including building dashboards, charts, and presentations to explain data to a non-technical audience
• Experience operating in a fast-paced environment where projects, products, and priorities change frequently
• Creative, resourceful, detail-oriented, and well-organized
• Empathetic attitude with internal teams and customers and overall strong team player
• Comfortable escalating issues and owning path to resolution
• Strong time management skills to reliably set and meet deliverable timelines
• Feel comfortable partnering with commercial teams to develop impactful, customer-facing reports and presentations

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