Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.
The Role:
Carrot Fertility is looking for a Customer Success Associate to delight our customers in the Small Market Business (SMB) and Partnerships. You’ll report to our Manager of Customer Success and support Carrot’s Small Market Business (SMB) and Partnership customers to ensure all operational aspects are tended to, support client launches and maintain high levels of customer satisfaction. You will support the Manager of Customer Success with operational tasks and respond to customer needs, questions and requests. Also as a Customer Success Associate at Carrot, you will be responsible for the administrative tasks associated with Partner Programs/SMB Lite. We’re looking for a customer-centric, tech-savvy, process-oriented person with good organizational skills and an interest in furthering Carrot’s mission of fertility care for all.
The Team:
The team currently consists of two Customer Success Associates supporting partnership and SMB Lite clients and a Customer Success Manager that supports both direct and partnership clients. This team often interacts with Consultant Relations and Partnerships. The team also frequently interacts with Finance and Customer Success Operations.
Minimum Qualifications:
- Bachelor’s degree
- 0-1 years of experience in customer success, customer support, or account management in a high-growth, technology environment
- Experience with Salesforce or other CRM
- Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
- Detail-oriented
- Process-oriented with an automation/efficiency mindset
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $70,000 – $95,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.
Carrot is a remote-first company, with teams in more than 40 states across the United States and dozens of countries around the world. It has received numerous workplace awards, including Fortune’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications.