Customer Success Advisor

Employer: Onna

OPEN TO REMOTE WORK – EXCEPT IN COLORADO

• We’re currently hiring a Customer Success Advisor to join the Success team in our Raleigh-Durham office.
• Reporting to the Manager of Customer Success, you’ll be responsible for managing, retaining and expanding our growth segment of customers.

What you’ll do:

• Understand the customer’s key internal stakeholders, business priorities, desired outcomes, technology landscape and the alignment to Onna.
• Become an expert on the Onna platform and integrations in order to coach customers on adoption and optimization, and to increase their self-sufficiency with the platform
• Manage and advocate for customer portfolio by monitoring and driving adoption metrics (key milestones, usage, value realization), promoting engagement opportunities, assessing risk factors, helping to escalate technical issues, and providing customer feedback to internal teams
• Lead customer onboarding sessions after they have completed our professional services led implementation
• Partner closely with internal cross functional teams (support, sales, product, engineering, marketing) to incorporate customer feedback into the product, expand customer footprint and use cases, secure renewals, escalate customer issues, and generate positive customer references
• Enable retention, expansion and advocacy efforts by ensuring customers derive maximum value from their investment and by creating customer stories that highlight their wins and ROI achieved.

Who you are:

• An organizational expert: You have exceptional multi-tasking and problem-solving skills
• A relationship builder: You have incredible interpersonal skills and are energized by the relationships you maintain
• A true team player: You thrive in a group and work effectively with others in a team setting
• An inherently curious individual: You love to learn about the who, what and why about people, customers and technology. You love to learn, dig, ask questions and connect the dots.
• A tech enthusiast: You have an enviable ability to quickly learn new software: SFDC, Planhat, G-Suite, and the Onna platform, with a
• A clear communicator: You have strong verbal and written communication skills, and particularly love communicating with customers, about customers, and for customers. You especially love to tell the story of the customer. You have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability.
• We’ve entered a new era of remote work, where our day-to-day is now virtual, and we’re committed to adapting to embrace this change.

Benefits we offer:

• Competitive salary package
• 401(k) with matching contribution
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Flexible working time
• Remote and semi-remote work opportunities
• Monthly virtual fitness and well-being stipend
• Learning and development budget
• Monthly virtual team Lunch-and-Learns and Happy Hours
• Birthday and anniversary celebration

APPLY HERE