Job Description
Customer Solutions Specialist (Remote)
Compensation: $25.70/hour (this includes $0.70/hour remote work stipend)
Shift: 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday
60-Day Training Period: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday
If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team!
Company and Position Summary
The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide. As a remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country. Our full-time remote employees will be provided with the essential computer equipment, such as hardware and software, needed to perform the job.
The Customer Solutions Specialist is an action-oriented role where flexible problem-solving is required to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment.
What we have to offer:
- A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
- Opportunities for growth and professional development
- In-depth training on our varying selection of products and the services we offer
- Opportunities to collaborate and connect virtually across teams and departments
- Full-time training staff
- Continuous support through various trainings and available mentorships
- A focus on work/life balance
As a Customer Solutions Specialist you will:
· Learn all about WebstaurantStore including the history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems
· Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
· Ensure that customers always have the most complete and up-to-date information about the status of their orders
· Partner with other departments within and outside of Customer Solutions to support both the customer and the company
· Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
· Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
· Be flexible and adapt to change as we continue to grow as a company
· Take initiative and use strategic thinking to ensure that WebstaurantStore is the leader in the online food service industry
What we’re looking for from you:
- Desire to learn and grow
- An internal drive to succeed
- Ability to work on a team and independently
- A concern for helping others and doing the right thing by them
- Desire and ability to work in a fast-paced environment
- Innovation and the ability to challenge the status quo
- A college education (preferred but not required)
- At least 1 year of customer-facing experience (preferred but not required)
To qualify, candidates must have:
- Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks
- Consistent 75mbps download/10mbps upload internet speeds are required
- A quiet and distraction-free work area
- Access to a home router and modem
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
- Excellent verbal and written communication skills; conversational fluency in English required
- Proficient typing abilities
- The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
- The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period
Physical Demands:
- Work is performed while sitting and/or standing for at least 8 hours each day
- Requires the ability to communicate effectively using speech, vision, and hearing
- Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
- Requires the ability to work at a computer for extended periods of time
If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.
Remote work qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.