Who Is Drive DeVilbiss…
Formed in 2000, Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail and e-commerce channels in more than 80 countries around the world.
“Leading the World with Innovative Healthcare Solutions that Enhance Lives”
Summary:
As a Customer Solutions Specialist, you will ensure an effortless experience for our customers in a fast-paced environment, by providing product information, placing orders and finding solutions. As employees acquire knowledge across all areas of the department, they become cross-functional to fit business needs.
Main Activities:
- Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needs.
- Handle inbound and outbound communication via phone, email or chat in a professional and courteous manner.
- Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
- Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
- Enter and process orders received via email, fax, web, EDI or customer portal with a high degree of accuracy.
- Provide product availability and manage customer backorders as needed.
- Support the sales team by providing assistance with their daily service needs.
- Follow up as needed to ensure accuracy and effortless customer experience.
- Diagnose product malfunctions and recommend solutions.
- Provide over the phone assistance with product assembly and parts inquiries.
- Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
- Achieve performance goals on a consistent basis and established KPIs.
Your Competencies:
- Upbeat, positive attitude and an approach to work rooted in professionalism.
- Customer focused.
- Excellent communication and problem resolution skills
- Excellent computer skills, SAP experience helpful
- Quick learner, able to think on feet and find innovative solutions.
Experience:
- Prior experience working in a customer-facing or call center environment preferred.
- Excellent computer skills
- Prior experience in a goal-driven & customer-focused environment desired
Why Apply to Drive DeVilbiss…
Competitive Benefits, Paid Time Off, 401(k) Savings Plan
Pay rate: $16.00-$20.00 per hour.