Customer Solutions Specialist - Two Chicks With A Side Hustle

LifeWay Christian Resources

Overview

Do you have a heart serving others and a love for the Lord? Are you ready to create customer delight through inbound phone and email experiences? Lifeway is looking for a full-time Customer Solutions Specialist to join our Church Engagement Team!

Job Details:

Pay Rate: $16.00 per hour (equates to $33,280 per year) + benefits
Hours of Operation: Monday-Friday, 7:00AM-5:45PM CT (will work 40 hours/week)
Expected Start Date: February 1, 2023

This position is fully remote, with twice yearly travel to Nashville, TN for team gatherings.

Learn more about our culture code!

Responsibilities

As a Customer Service Representative you will:

Build and maintain positive and effective relationships with individual and church customers
Educate customers on how to use Lifeway resources, products and solutions
Provide customers with pricing, scheduling, shipping and other applicable information

Promote, recommend or upsell additional or other resources, events and services based on the customer’s specific needs
Demonstrate a servant’s heart and a passion to serve others, Christ, and the Church

Qualifications

Live out Lifeway’s mission and values, showing deep commitment to Kingdom work

High school diploma or GED, required
1 year customer service experience, required
Actively attend an evangelical Christian church and serve/participate in church events or ministries, required

Intermediate computer skills, including ability to navigate product databases, data entry systems, internet search and online support tools
Efficient touch typing and 10-key number typing skills, strongly preferred
Clear and effective written and verbal communication skills