NOW HIRING CUSTOMER SERVICE REPRESENTATIVES
STARTING PAY 14.25, PAID TRAINING , PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.
GREAT SCHEDULE: MONDAY-FRIDAY (WEEKENDS OFF)
WORK FROM HOME OPPORTUNITY
Next Class Starts: June 6th
Open to residents of Arizona, Arkansas, Florida, Idaho, Iowa, Montana, Oklahoma, Tennessee, and Texas
Position Summary:
Our Client s a leading provider of retirement plans, corporate insurance and consulting services—with more than one million plan participants nationwide. They help companies offer their employees a more secure financial future through retirement plans, insurance, and consulting services. Their clients and their financial advisors rely on them and us for independent and objective approach, expertise, and dedication to the highest level of flexible, responsive service. As a Customer Support Representative you will be providing first level support to their clients and customers
Overall Responsibilities:
· Act as key client contact in the overall service relationship, partnering closely with the Client product team;
· Handle and take ownership of queries, complaints and servicing issues, and facilitate their timely resolution;
· Offer prompt, competent and quality customer services, which includes:
· Diligent analyses of customer enquiries upon receipt;
· Investigation/follow-up with internal stakeholders to promptly provide an update or solution to customers to maximize customer satisfaction;
· Escalation of some tickets to other business functions.
· Drive process improvements within customer engagement framework;
· Continuous service improvement.
Job Requirements:
· High school diploma or equivalency required
· At least 2 years’ experience in customer service (preferably for a financial institution);
· Language proficiency: English
· Highly motivated and self-driven team player, with an ability to work independently and under pressure;
· Excellent verbal and written communication, and interpersonal skills;
· Familiarity with Microsoft Office Suite including Word, Excel and Outlook
· Knowledge of or an interest in digital asset markets.
· Attention to detail.
Majorel is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.
Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department.
