Customer support role, but for EMR software. If you’re good at troubleshooting, staying calm on calls, and following issues all the way to resolution, this is a solid “get-in, get-stable, build skills” kind of gig.
About Modernizing Medicine (ModMed)
ModMed builds AI-enabled, specialty-specific cloud software for medical practices, with a “for doctors, by doctors” approach and a big focus on modernizing clinical workflows.
Schedule
- Remote (US)
- Full-time
What You’ll Do
- Handle 25+ inbound calls per day supporting EMR users
- Identify, document, troubleshoot, and resolve software issues end to end
- Educate clients and deliver a polished support experience
- Reproduce and document bugs for escalation
- Collaborate with internal teams to get issues solved
- Work on either Clinical or Practice Management Support (assigned based on need), with training provided
What You Need
- 1–2 years related experience
- Strong troubleshooting and follow-through with software/application issues
- Great phone presence and clear writing
- Time management and prioritization
Nice to Have
- Bachelor’s degree (preferred)
- EMR/medical practice experience
- Medical billing experience
- Familiarity with Windows platforms
- Bug tracking tools like Jira (and “Zen” is mentioned)
Benefits
- Medical, dental, vision + company HSA contribution
- 401(k) match: 50% match up to 6% each paycheck; vests fully after 1 year
- PTO + paid parental leave
- Life & disability, FSA, EAP
- Tuition reimbursement + LinkedIn Learning access
- Employee resource groups and professional development
Urgency line
If you’re applying, lean hard into: “I can troubleshoot fast, document clean, and keep users calm while I fix the problem.”
Happy Hunting,
~Two Chicks…