We Are Overstock:
At Overstock.com, we believe that everyone should “Be You!”. Overstock is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.
This position is eligible for remote work. Currently we can hire employees in the following states: California, Connecticut, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.
The supervisor position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals and contribute to their personal and professional development.
Job Responsibilities:
Actively lead and train members of the Customer Service Team to achieve maximum results
Accurately perform administrative duties in a timely manner
Document and evaluate teams progress and development
Work alongside managers, other departments and peers to improve processes to better our customer experience.
Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
Be the example
Resolve customer escalations
Perform other duties as required and assigned by your Manager and upper management
Drive culture, planning and execution of change management
Monitor, coach, and provide specific feedback to meet performance requirements, including quality, productivity, attendance, compliance, any other KPIs and related disciplinary issues
Perform other duties as required and assigned by manager and upper management.
Follow legal policies as directed.
Job Requirements:
At least 1 year of Customer Service experience in a call center.
One year of supervisory experience.
Excellent written and oral communication skills.
Excellent organizational skills and the ability to multi-task.
Excel, Word, Power Point and other Microsoft Office programs needed
Experience hiring and leading diverse teams
Skills:
Customer Service
Leadership
Education:
High School diploma or equivalent.
Base Salary Range:
$17.31- $21.15
Who We Are:
We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.
What We Offer:
401k (6% match)
Flexible Schedules
Onsite Health Clinic
Tuition Reimbursement, Leadership Development Program, & Mentorship Program
Onsite Fitness Center
Overstock Women’s Network (OWN)
And More…
*Benefits vary based on position, tenure, location, and employee election