Employer: Grip Equipment

About This Position:

You will be an integral part of our operations as a liaison between our internal team and customers. You will be the voice of GRIPeq to our customers and define how our customers engage with our products.

In this role, you will help our team quickly respond to customer inquiries via email and phone. Your good judgment and fluent communication skills will be essential in resolving customer issues. You will also work cross-functionally with other departments to coordinate customer service needs and warranty claims.

We will look to you to manage the customer service inbox, maintain an organized file system in the customer service inbox, assist with returns, and coordinate with our internal team on warranty replacements.

Qualifications:

Good-to-Have Qualifications:

Benefits:

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