If you’re great on the phone and even better at staying steady when customers are stressed, this role fits. You’ll handle inbound account questions, process payments, troubleshoot issues, and guide customers to the right resources fast.
About Foundation Finance Company (FFC)
Foundation Finance Company (FFC) is a fast-growing consumer finance company that partners with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. FFC has been Great Place to Work® certified since 2017 and is committed to a positive work environment where employees can thrive.
Schedule
Remote eligible; candidates must reside in: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI.
Requires two evening shifts per week (12pm-9pm CST and 10am-7pm CST) and one Saturday shift every 5 weeks; role involves significant time sitting, typing, and talking on the phone.
What You’ll Do
⦁ Handle incoming calls for customer account questions and complete required callbacks.
⦁ Process routine over-the-phone payments and advise customers on available resources (online portal, IVR, and other methods).
⦁ Troubleshoot issues, relay account information (interest, statements, account questions), and route delinquency-related calls to the proper teams for resolution.
What You Need
⦁ Associate’s degree in a related field or relevant applicable experience.
⦁ Strong computer skills (Word, Excel, Internet, email) with strong typing and attention to detail.
⦁ Professional phone presence with excellent written and verbal communication skills, plus the ability to handle stressful conversations with tact and diplomacy.
Benefits
⦁ Day-one health benefits (medical, dental, vision) plus flexible spending options like HSA or FSA.
⦁ 401(k) with company match enrollment on day-one.
⦁ Paid Sick and Volunteer Time Off plus paid parental leave options.
These customer-facing roles fill fast—get your application in while they’re actively reviewing.
If you’re ready to be the calm voice that turns chaos into clarity, go for it.
Happy Hunting,
~Two Chicks…