Work from home while helping customers get clear, accurate answers about their accounts. As a Customer Service Specialist I at Foundation Finance Company, you’ll handle inbound calls, process payments, and guide customers through tools and options that keep their accounts in good standing.
About Foundation Finance Company (FFC)
Foundation Finance Company is one of the fastest-growing consumer finance companies in the U.S., partnering with home improvement contractors nationwide to offer flexible financing plans. Their full-spectrum lending model has driven billions in originations and helped homeowners complete important upgrades. FFC is investing in technology and people, creating a fast-paced but supportive environment with room to advance.
Schedule
- Full-time, remote position
- Must reside in one of the following states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI
- Two evening shifts per week: 12pm–9pm CST and 10am–7pm CST
- One Saturday shift every 5 weeks
- Office-style work from home with heavy phone and computer use
What You’ll Do
- Answer inbound calls about customer accounts and complete callbacks as needed
- Process routine over-the-phone payments quickly and accurately
- Guide customers to self-service tools, including the online portal, IVR, and other available resources
- Clearly explain interest, statements, and account details in simple, customer-friendly language
- Recognize delinquent or potentially delinquent accounts and route calls to the right team for assistance
- Use company resources to aim for one-call resolution whenever possible
- Assist with department administrative tasks, including reports, emails, and occasional in-office work if required
- Support new hire training by allowing shadowing, sharing best practices, and providing feedback to management
What You Need
- Associate’s degree in business, finance, communication, marketing, or related field OR relevant applicable experience
- Strong computer skills including Word, Excel, internet, and email
- Professional phone presence with excellent verbal and written communication skills
- Persuasion and negotiation skills with the ability to handle stressful conversations with tact and diplomacy
- Strong typing skills and attention to detail
- Ability to work under deadlines, take direction, and collaborate well with others
Benefits
- Competitive hourly pay, typically in the range of $18.00–$19.00 per hour
- Medical, dental, and vision benefits
- 401(k) with company match
- Casual, supportive work environment with opportunities for growth
- Programs designed to support both professional development and overall well-being
Remote, steady, and people-focused—this is a solid fit if you’re comfortable on the phone and ready to build a long-term customer service career from home.
Happy Hunting,
~Two Chicks…