Customer Service Representatives

Location: You MUST be located in the state of AL, GA, IA, ID, IN, KS, KY, LA, MS, NC, ND, NE, OK, SC, TN, TX, UT, and WI

TeleDirect is a Business Process Outsourcer (BPO) specializing in Call Center and Business Development solutions. Our innovative technology coupled with our professional workforce have enabled us to become a leader in the Call Center industry. Our headquarters are in Sacramento, Ca, and we pride ourselves on having the best tools and people in the business. Our Customer Service Representatives enjoy a fast paced yet comfortable environment where their ideas are not only respected, but valued. All of our employees are encouraged to participate in the ongoing effort to improve the quality of our service. Our CSRs are involved in improving the design of accounts, fixing problems with accounts and gathering feedback so we can keep our Clients as informed as possible. Quality people are what sets us apart from the competition and that is why one of our core values as an organization is to respect our employees and treat each and every one of them like people, not just another face in the crowd.

We are looking for Customer Service Representatives. As a Customer Service Representative you will be handling calls for a variety of clients. For example, taking reservations, setting appointments, taking donations, and more.
TeleDirect provides a stable place of employment as we have been in business since 1961. In addition to being on the 100 Fastest Growing Companies list in Sacramento, CA for 6 consecutive years, we were recently awarded the distinction of being an Inc.com 5000 Fastest Growing Company in America in 2014.

Minimum Requirements:
High School Diploma
Internet connection of at least 10 Mbps up and 20 Mbps down.
Patience and ability to accept constructive feedback
Private workspace in your home with a door, where ambient noise can be minimized during work time
Availability 4am-10pm PST
Good attendance
Proficient spelling and grammar
1 Year of experience in customer service
Prior experience working at home or off site, helpful
Must be at least 18 years of age

Computer Minimum Requirements:
Windows 10 or 11 operating system
8Gb of RAM
500Gb Hard Disk Space
Google chrome installed
USB Headset with in line mute switch
Laptop or desktop that is no less than 2 years old
Functioning monitor and associated cables
Ethernet cable to connect to router, WIFI will not be allowed
Camera
Chromebooks are NOT allowed. You must be using Windows 10 or 11.

Preferred Skills and Knowledge:
Moderate technical proficiency in internet browsing
Data entry

Work Hours:
Part Time and Full Time shifts

All Applicants must agree to an employment screening report including a background investigation. This information is kept confidential and Applicants should be completely honest during the application process.

If you enjoy working in an environment where your ideas are appreciated and your opinion matters we encourage you to continue the application process by answering the following questions.

If you do not meet the initial criteria, we thank you for your time, and encourage you to re-apply when you meet the criteria.

If you are interested, please email me, Sandra Coggeshall at [email protected].

Before you hit continue:
Once you hit continue, you will submit an application followed by aptitude assessments. Please keep in mind that proper grammar is a VERY important part of our environment. We encourage you to hit continue if you are in a quiet setting and have the time to complete the application and assessments to come.

Please do not attempt to complete the assessments on your cell phone, iPad, or any other tablets. You will need to complete the assessments on a computer.